Job Details

   
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal.
You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.

Key Responsibilities

Member Engagement & Community Development

• Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
• Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
• Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services
• Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
• Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
• Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
• Participate in regional and special interest discussion suppers and represent the company at relevant events.

Communications

• Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
• Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
• Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members
• Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
• Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.

Collaboration and Support

• Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement
• Work closely with colleagues across the team to align communications and engagement activities with company objectives
• Contribute ideas and feedback to support the ongoing development of the network’s member services and digital platforms
• Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies
• Development of external personal network for the benefit of the company
• Responsibility for own ongoing personal development and learning

Essential Skills and Experience

• Degree level qualification or equivalent experience
• Strong experience in engagement, communications, or marketing role, ideally within the professional services sector
• Excellent interpersonal and relationship building skills
• Strong written and verbal communication skills with experience creating impactful content
• Confident managing multiple projects and priorities
• Experience with digital communications tools, including websites, email campaigns, and social media platforms
• Ability to work collaboratively with colleagues and external partners

Desirable Skills and Experience;

• Experience working in, or supporting, law firms
• Experience in community development or member engagement
• Experience of professional networks.
• Experience supporting events and conferences
• Experience of working in a small team
• Understanding of trends and issues affecting the legal sector and SME businesses
• Familiarity with CRM systems, member engagement tools and marketing measurement and analytics
• Familiarity with video editing software

Personal Attributes;

• Proactive, self-motivated, organised and results-driven
• A collaborative, approachable team player who thrives in a community environment
• Passionate about building relationships and delivering exceptional service

INDH