Job Details

Late Stage Recoveries Administrator
Leamington Spa – Hybrid (after training)
£26,000 – £28,000 + Benefits

• Hybrid working
• A supportive team environment with clear performance expectations
• Opportunities to develop specialist legal recovery and insolvency knowledge
• Working for a very experienced and supportive team manager
• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice – single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on products
• Lovely modern office

Are you experienced in late-stage collections, recoveries or arrears management and confident managing complex cases involving legal escalation or insolvency?

This role sits within late-stage recoveries, supporting accounts that are significantly overdue and progressing through pre-legal, legal or insolvency stages.

Unlike high-volume dialler collections roles, this position is primarily case management and administrative focused. You will take ownership of escalated accounts, review documentation, support legal progression, and ensure all case records are accurate, compliant and up to date. There will be some outbound contact when required to progress resolution, but the emphasis is on structured case handling rather than volume calling.

This is a structured, compliance-led recoveries role requiring attention to detail, professionalism and the ability to balance firm debt recovery with fair customer treatment.

Responsibilities:

Manage late-stage arrears accounts progressing through pre-legal and legal recovery stages
Review and maintain detailed, compliant case records
Support cases involving CCJs, enforcement and insolvency processes such as IVA, DRO or bankruptcy
Prepare documentation for legal escalation where required
Liaise with internal teams and external legal partners
Conduct affordability reviews and structured financial assessments when necessary
Support outbound contact where appropriate to progress resolution
Work within regulatory and fair treatment guidelines at all times

Requirements:

Previous experience in late-stage collections, recoveries or arrears management
Understanding of legal recovery processes and/or insolvency procedures
Strong administrative and organisational skills
Highly organised with strong attention to compliance and detail
Confident handling sensitive financial conversations when required
Resilient and comfortable managing complex or escalated cases

Shift Pattern:
7-week rotation:

5 × 8:30am – 5:00pm
1 × 8:00am – 4:30pm
1 × 11:30am – 8:00pm

INDH