Job Details

Customer Sales Agent (Temp to permanent after 12 weeks)
Office Based
£24,000 to £26,000 basic + Quarterly Bonus
Temp to Perm opportunity

We are recruiting for a Customer Sales Agent to join a growing internal sales team within a well established business. This is a fantastic opportunity for someone currently working in retail, hospitality or customer service who wants to move into a professional office environment and build a long term career.

This is not cold calling.

You will be speaking to customers who have already made enquiries, existing customers managing projects, or people switching suppliers. It is a consultative, relationship driven role where attitude, reliability and work ethic are far more important than previous office experience.

The Customer Sales Agent Role

You will be the first point of contact for customers, handling a mixture of inbound and outbound calls.

On a typical day you will:

• Handle 20 to 30 inbound customer calls
• Make a similar number of outbound follow up calls
• Manage customer enquiries received via the website
• Guide customers through installations and supplier switches
• Provide technical guidance and updates
• Work closely with field sales colleagues
• Manage longer term customer projects, speaking to some customers multiple times

Calls are detailed and consultative rather than high volume quick calls. Conversations typically last 10 to 15 minutes as you guide customers through their options.

The role is office based for the first year while you build knowledge and confidence. After that, there may be flexibility for high performers.

The Person

We are looking for someone with:

• A strong work ethic and a genuine desire to build a career
• Experience in retail, hospitality, customer service or sales
• A stable work history
• Confidence on the phone
• A positive, grafting attitude

The most successful people in this team have come from retail backgrounds where they have worked hard, taken responsibility and shown loyalty. If you are the type of person who gets your head down and gets the job done, this could be a brilliant move for you.

The Bonus

There is a quarterly bonus scheme linked to performance.

Typical bonus earnings range from £800 to £2,000 per quarter, with higher earnings available for those who really excel. As your knowledge grows, additional opportunities open up which can significantly increase your bonus potential.

This is a genuine long term opportunity. The role is signed off as permanent, initially offered on a 12 week temp to perm basis.

If you are looking to step into your first professional office role, or you are already in internal sales and want a more stable, relationship led position, we would love to hear from you.

INDL