Aftersales Administrator
Location: Warwick | Full-Time | Fixed-Term Contract (until end of the year)
25 days holiday plus bank holidays
Are you an organised and customer-focused administrator who thrives in a busy, service-driven environment? We are recruiting for an Aftersales Administrator to support a dynamic Customer Services team at our Warwick Head Office.
This is a fantastic opportunity to join a well-established, values-led organisation, supporting both customers and Field Service Engineers to ensure a seamless aftersales experience.
The Administrator Role
As an Aftersales Administrator, you will play a key part in ensuring the smooth running of the service process. Acting as a central point of contact, you’ll provide essential administrative support, maintain accurate records, and ensure all invoicing and parts processes are handled efficiently and within agreed service levels.
This is a varied and hands-on role where attention to detail and strong communication skills are essential.
Key Administrator Responsibilities
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Accurately update completed engineer job sheets, ensuring parts, labour and notes are correctly recorded
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Raise and process customer invoices in a timely manner
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Manage van stock orders for engineers and contractors
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Order parts and track stock availability
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Validate and update CRM records and product registrations
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Liaise with customers and engineers to assist with bookings, rescheduling and general enquiries
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Support invoice queries and ensure all chargeable work is processed
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Maintain accurate service data across multiple systems
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Support reporting requirements and continuous process improvements
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Work collaboratively with the wider Customer Care and Technical teams
About You
We’re looking for someone who is:
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Experienced in a customer service or administrative role within a similar environment
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Confident using IT systems, including Office 365, Excel and CRM databases
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Comfortable working with numbers (invoicing, pricing, part codes)
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Highly organised with strong attention to detail
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Proactive, accountable and able to work independently
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A confident communicator who can build effective working relationships
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Comfortable working in a fast-paced environment
Experience with SAP, stock management or operational reporting would be advantageous but is not essential.
Minimum education requirement: GCSE (or equivalent).
What’s on Offer
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Flexible working hours to support work-life balance
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Annual wellbeing calendar and access to dedicated mental health support advisers
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A strong values-driven culture focused on Modesty, Integrity, Collaboration and Accountability
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Buy and sell holiday scheme
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Long service awards
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Bonus, pension and company share schemes
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Staff discount scheme and rewards portal
If you are a detail-oriented administrator who enjoys supporting technical and customer-facing teams, we would love to hear from you.INDH
