Customer Consultant – Retail Banking
📍 Lichfield
💰 £13.25 per hour (+ 1.25x Saturdays)
🕒 Part-Time (3–4 days per week including some Saturdays)
We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team.
This opportunity would suit someone currently working in, or with recent experience in, retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service.
The Role
As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, making sure every customer receives a professional, efficient and compliant service.
This is a customer-facing role where accuracy, discretion and attention to detail are essential.
Key Responsibilities
- Welcoming and assisting customers within the branch
- Providing information on savings and financial service products
- Processing transactions accurately and compliantly
- Supporting customers with account queries and general servicing needs
- Delivering an outstanding customer experience at every interaction
- Maintaining accurate records and completing administrative tasks
About You
Banking or building society experience is essential for this role. We are looking for candidates with:
- Previous experience within a retail banking or building society branch
- A strong understanding of financial services processes and compliance
- Experience working in a regulated, customer-facing environment
- Excellent attention to detail and administrative accuracy
- Strong communication skills (written and verbal)
- A professional, trustworthy and discreet approach
- The ability to work both independently and as part of a small team
Working Hours
- 3–4 days per week, including some Saturdays
- Weekdays: 08:45 – 16:45 (30 minute lunch)
- Saturdays: 08:45 – 12:15 (paid at 1.25x hourly rate)
Package
- £13.25 per hour
- Saturdays paid at 1.25x
- 24 days holiday (pro rata)
- Discretionary holiday enhancement
- Workplace pension
- Paid parking
This is an excellent opportunity for an experienced banking professional looking for a stable, part-time role within a reputable financial services environment.
If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you.
INDL
