Customer Service Officer – Join a Leading Medical Innovations Company!
Are you a proactive and customer-focused professional looking to make a difference in people’s lives? We are a forward-thinking healthcare company dedicated to providing innovative medical solutions that improve patient outcomes. Due to our continued growth, we are seeking a Customer Service Officer to be the first point of contact for our customers and healthcare partners.
Warwick, office based Monday to Friday, 9:30 AM – 5:30 PM.
£27-£29k DOE
What You’ll Be Doing:
- Engaging with customers and healthcare professionals via phone and email, providing exceptional support and product information.
- Processing and packing patient orders from our onsite warehouse.
- Monitoring stock levels and liaising with manufacturers to ensure smooth supply chain operations.
- Coordinating with internal teams for technical support when needed.
- Accurately maintaining customer databases and product records.
- Handling customer complaints with professionalism and empathy.
What We’re Looking For:
- A strong background in customer service with a professional, friendly, and patient approach.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organisational abilities.
- A problem-solver with a proactive and adaptable mindset.
- Proficiency in Microsoft Office (Word, Excel, etc.); experience with QuickBooks is a plus (training provided).
- The ability to thrive in a fast-paced environment and collaborate with different teams.
What’s in It for You?
- Salary: £27K - £29K (based on experience)
- 25 days holiday + Bank and Public Holidays
- Onsite parking for convenience
- A chance to work with cutting-edge medical technology
- A supportive and inclusive company culture with opportunities for growth
If you’re passionate about making a difference and enjoy delivering top-notch customer service, we’d love to hear from you! Apply today and be part of a company that is shaping the future of healthcare.
INDL
